Internet & Cable Support

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Internet Support

Troubleshoot modem, wifi, home network and connectivity issues.

4 answers

The best way to test your internet speed is to use the 'Speed Test' tool located in the support section of the website. Go to the 'Support' drop-down menu in navigation bar at the top of the screen and select 'Tools & Utilities'.

If you would like to know how much data you have used, you may call in to our office to find out, however, you are never at risk of of going over your limit. Your service will be automatically paused once you reach 95% of your allotted monthly data. At which point, your browser will be directed to a web page where you will have to confirm that you wish to reinstate your service. You will not be charged for going over your limit, but your download speeds will be reduced until the next billing cycle or until your service is upgraded.

For details on how to set up your modem, consult the related documents below.

From time to time a cable modem may stop functioning properly. While a factory reset may fix the problem, it will also reset your SSID and password set ups you may have done. Find detailed instructions on how to reset your modem below.

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Cable Support

Troubleshoot issues with your cable service and set-top box.

2 answers

Many issues can be quickly resolved by restarting your set-top box. Simply unplug the power cord, wait 30 seconds and then plug it back in.

If you have both television and internet service, you will need to use a two-way splitter to connect the single line coming from the wall outlet to both your set-top box and cable modem. It is critical that this splitter is installed correctly. The cable coming from the wall outlet should be plugged into the side of the splitter that has a single connection labelled 'in'. Connect your cable modem and set top box to the opposite side where you'll find two connections labelled 'out'. Refer to the article below for a diagram.

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