Forms & Downloads

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Below is our archive of forms, files and miscellaneous downloads. This includes links to our support articles - many of which are available to print or download in PDF and other formats.

Forms & Files

• Service Order Form v2.0 (Print) - Click here to download
• Fill out this form to order new television and/or internet services. *** For in person use. Manual input with no dynamic forms. ***

• Service Order Form v2.0 (Electronic) - Click here to download
• Fill out this form to order new television and / or internet service. *** For use with Adobe Reader or Chrome Web Browser ***

• Digital Set-Top Upgrade Information - Click here to download
• This is a special service announcement for all customers of New North Networks' digital television service.

• Internet Packages & Channel Guide - Click here to download
• Full details on internet and television packages offered by New North Networks.

• Payment & Credit Authorization Form - Click here to download
• Fill out this form to authorize monthly payments from your bank account or credit card.

• Inuvik Community Channel 4 Information - Click here to download
• Advertiser information for the Inuvik Community Channel on New North Networks - includes pricing, examples and guidelines for artwork submissions.

• Arris SBG6782AC User Guide - Click here to download
• An extensive guide on the Arris Touchstone SBG6782AC cable modem

• Arris TG2472G User Guide - Click here to download
• An extensive guide on the Arris Touchstone TG2472G cable modem

• Arris DG860 User Guide - Click here to download
• An extensive guide on the Arris Touchstone DG860 cable modem

• Arris SBG6782AC Quick Setup Guide - Click here to download
• A brief guide on how to quickly setup an Arris SurfBoard SBG6782AC cable modem

Support Articles

• How to Set Up an Arris Surfboard SBG6782AC Cable Modem
• Basic instructions on how to connect to Wi-Fi and change basic configurations on a Arris Surfboard SBG6782AC cable modem.
• This internet support article was posted on Dec. 10, 2020, 11:11 p.m.
• Click here to print or download

• How to Set Up an Arris Touchstone DG860 Cable Modem
• Basic instructions on how to connect to Wi-Fi and change basic configurations on a Arris Touchstone 860 cable modem.
• This internet support article was posted on Dec. 10, 2020, 11 p.m.
• Click here to print or download

• How to Set Up an Arris Touchstone TG2472G Cable Modem
• Basic instructions on how to connect to Wi-Fi and change basic configurations on a Arris Touchstone TG2472G cable modem.
• This internet support article was posted on Nov. 17, 2020, 10:28 p.m.
• Click here to print or download

• Cable Modem Factory Reset
• Warning: This procedure will reset your SSID and your password to the factory default.
• This internet support article was posted on Aug. 9, 2020, 1:27 p.m.