Warning: This procedure will reset your SSID and your password to the factory default.
From time to time a cable modem may stop functioning properly.
It is important to determine that the connections properly wired (see the instruction on Correct Cable Modem Installation). Also, connections should be tight on all of the splitters and wall plates and equipment. But do not over tighten! Just a wee bit more than finger tight is good.
Often a solution is to unplug the modem for a few minutes and plug it back in.
To do a factory reset:
If these procedures do not work, please do not hesitate to call our office for technical assistance. We are here to assist you with any service difficulties you may have.